He knows what she's going to say the second she looks away and touches the bracelet. He's seen that look dozens of times before.

"I'm sorry, ma'am," he says, truly regretting his choice of words. "I didn't mean to bring up any bad memories. I'm sure Mr. Parker is right."

He only half-believes it. Whatever the reason is they've been brought here, he can't help but think it's something sinister; however, in whatever way he can protect Mrs. Adler, he will. "Everything's going to be just fine."